Description :

In identifying travel problems for a demand responsive transport service keywords system design traveler experience travel problems service 1 introduction the proportion of people living in the worlds urban areas is expected to rise in the coming decades and to reach 66 by 2050 undesa2014 this growth. The quality of a travel experience depends on a whole urban mobility system considered in space and time this paper outlines the relevant concepts to be considered in designing urban mobility the goal is to provide a language and insights for the early stages of a design process. This thesis addresses the challenge of designing urban mobility systems it aims at developing a traveler experience model to help diagnose travel problems in a design approach and improve the. In any overall approach public transport is a crucial component designing mobility and transport services shows how these issues can be addressed and resolved the development of an inclusive validated passenger experience measurement instrument is the first step in understanding the situation and thus tackling it. The tools of service design give us a space to explore and develop these new joined up travel systems all from the perspective of the end user leaving the front door bringing service design to the world of transport our journey into transport began in 2011